The Video Game Company Review: Retro Console Buyer Beware
content: The Video Game Company Reality Check
As a retro gaming specialist who's tested hundreds of vintage systems, I purchased six consoles from The Video Game Company to evaluate their claims of being a "nostalgic sanctuary." After analyzing their grading system, testing functionality, and verifying included accessories, I discovered significant gaps between marketing promises and actual customer experience.
Key findings from my hands-on testing:
- 4/6 consoles arrived with missing cables or incorrect accessories
- 1 device was passcode-locked with no disclosure
- Grading labels often didn't match observable condition flaws
- 60-day warranty proved inadequate when issues emerged
Grading System and Product Condition
The company's Mint/Very Good/Good/Fair grading system initially seems professional, with Mint condition described as "9.8/10." However, physical inspection revealed inconsistencies:
- "Fair" Crystal Xbox ($200): Arrived with undisclosed crack on casing and non-functional controller
- "Very Good" PS Vita ($235): Passcode-locked with incorrect charger
- "Fair" NES ($110): Surprisingly functional despite cosmetic yellowing
The Xbox's crack was appropriately downgraded to Fair condition, showing their grading has some validity. However, the Vita's passcode lock wasn't mentioned in the "Very Good" assessment, demonstrating quality control failures.
Functionality and Missing Components
Every console except the NES had significant issues:
Game Boy Play It Loud ($120):
- Missing case screws causing visible seam
- Screen burn-in not disclosed
- Professional note: Always check screw alignment on clear-shell Game Boys - pressure cracks develop easily
Crystal Xbox ($200):
- No power/AV cables included (contrary to listing)
- Controller lacked breakaway dongle
- Functional disc drive was only saving grace
Modded Game Boy Color ($220):
- Clean shell swap with quality IPS screen
- Volume wheel produced static during adjustment
- Fair pricing but outmatched by eBay's 1-year warranties
Component checklist comparison:
| Console | Correct Cables | Functional | Disclosed Issues |
|---|---|---|---|
| Crystal Xbox | ❌ | ✔️ | ❌ |
| PS Vita | ❌ | 🔒 | ❌ |
| NES | ✔️ | ✔️ | ✔️ |
Warranty and Support Failures
The advertised 60-day warranty proved problematic during testing:
- Emailed support about missing components
- No response after 5 days (exceeding 48-hour policy)
- Passcode-locked Vita couldn't be evaluated within return window
- Industry insight: Reputable retro sellers like DKOldies offer 1-year warranties - crucial for aging hardware
Actionable Buyer's Guide
Before purchasing retro consoles:
- Verify exact accessories in photos (not just stock images)
- Request video proof of functionality for high-priced items
- Prefer sellers with at least 6-month warranties
- Check return policy coverage for undisclosed flaws
Recommended alternatives:
- Local retro shops (hands-on inspection possible)
- eBay "Authenticity Guaranteed" for high-value items
- r/GameSale subreddit (community-vetted sellers)
Trustworthy Retro Buying Resources
For reliable grading standards, consult the CGC Video Game Grading Scale - the industry benchmark The Video Game Company references but doesn't consistently apply. When modded consoles interest you, visit Retro Game Repair Shop for transparent modification documentation lacking in this company's listings.
Final verdict: While some consoles arrived as described (NES, modded Game Boy Color), the inconsistent quality control, missing components, and unresponsive support make risk outweigh reward. Your retro sanctuary deserves better protection than 60 days - especially when paying premium prices.
Which retro console horror story surprised you most? Share your experiences below - community knowledge protects us all from faulty resellers.
