Video Game Company Review: Retro Console Buyer Beware

Our Retro Console Testing Experience

After analyzing this video review, I believe The Video Game Company presents significant risks for retro gaming enthusiasts. The reviewer purchased six items: a Game Boy Play It Loud, Crystal Xbox, PS Vita, NES, modded Game Boy Color, and PS3. While some products functioned, critical quality control issues plagued most orders. Missing cables, incorrect accessories, unreported damage, and even a password-locked Vita demonstrate concerning patterns. Combined with my observation of similar complaints online, this retailer appears unreliable despite its "nostalgic sanctuary" branding.

Grading System and Pricing Analysis

The Video Game Company uses a four-tier grading system (Mint, Very Good, Good, Fair). Our testing revealed inconsistent grading accuracy:

• Fair Crystal Xbox ($200) had undisclosed casing cracks
• Very Good PS Vita ($235) arrived with incorrect charger and password-locked
• Fair NES ($110) functioned perfectly despite its "lowest" grade

Pricing averaged 10-15% above eBay market rates for comparable items. More troublingly, their warranty lasts only 60 days—shorter than most competitors' 1-year coverage. The video cited DKOldies and LukieGames as alternatives with better warranty terms.

Critical Flaws in Refurbishment Process

Testing exposed three systemic failures:

1. Missing essential components: Xbox lacked AV/power cables; PS Vita included wrong charger
2. Untested functionality: Xbox controller and PS3 game disc didn't work despite "refurbished" claims
3. Physical damage disclosure gaps: Crystal Xbox cracks weren't fully documented

The video's attempt to contact customer service failed—they received no reply within 5 days despite the 48-hour response promise. This directly impacts trustworthiness when issues arise post-purchase.

Modded Console Performance Insights

The $220 custom Game Boy Color performed best, featuring:

• Quality IPS screen upgrade
• Functional shell/button replacement
• Correct included accessories

However, similar modded units are available elsewhere with longer warranties. The reviewer noted volume wheel crackling—a common issue with aftermarket parts that wasn't disclosed.

Actionable Buyer Checklist

Before purchasing from any retro retailer:

1. Verify included accessories in listing photos
2. Test immediately during return window
3. Document unboxing for warranty claims
4. Compare warranty terms against competitors
5. Search for physical damage beyond stated grades

Recommended alternatives:

• eBay (for experienced buyers): Filter for "1-year warranty" sellers
• DKOldies: Higher prices but consistent quality control
• Local retro shops: Hands-on inspection before purchase

Final Verdict

The Video Game Company delivers inconsistent quality at premium prices. While functional consoles exist in their inventory, missing components and poor support create unacceptable buyer risk. As the video concluded, "There's not really a big selling point to them" compared to alternatives.

When buying retro consoles, which quality issue would concern you most? Share your deal-breakers in the comments.